Frequently Asked Questions
What customization options are currently available at Footprint Pioneers?
At present, we offer customization in style, allowing you to select from various designs, materials, and finishes to create a shoe that reflects your personal taste. We are excited to announce that in the near future, we will expand our customization options to include fit, ensuring your shoes are not only stylish but perfectly tailored to your feet.
How do I customize and order shoes from Footprint Pioneers?
Simply visit our online shop, choose your desired shoe model, and utilize our style configurator to select your preferred design options. For now, sizing follows standard industry measurements. Stay tuned for our upcoming feature that will allow custom fit measurements for an even more personalized shoe.
What should I do if the shoes don't fit properly?
While our current model focuses on style customization, we strive to provide accurate sizing guides to ensure a good fit. If your shoes don’t fit as expected, please reach out to us within 30 days, and we’ll be happy to discuss return and exchange options.
When will customization for fit be available?
We are diligently working to introduce fit customization as part of our target business model. This exciting feature is expected to launch in 2025. Sign up for our newsletter or follow us on social media for the latest updates!
What materials are used in Footprint Pioneers shoes?
We use a variety of premium materials, carefully selected for durability, comfort, and aesthetics. Our commitment to quality and sustainability remains unchanged, regardless of whether you’re customizing for style now or fit in the future.
How long does it take to receive my customized shoes?
The production and delivery timeframe for our style-customized shoes is currently two-three weeks. We anticipate a similar timeframe for fit-customized shoes once that option becomes available.
Can I return my custom-style shoes if I am not satisfied?
Yes, your satisfaction is our priority. If your custom-style shoes don’t meet your expectations, please contact us within 30 days for a return or exchange.
Are international orders accepted?
Yes, we ship internationally to the EU. Please note that shipping costs and times vary by destination. We will also offer international shipping for our fit-customized shoes upon launch.
How is Footprint Pioneers committed to ethical production?
Our commitment to ethical and sustainable production practices extends across our business model. From fair labor practices to environmentally friendly materials, we ensure that our products are made with care and consideration for people and the planet.
How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number. Use this number on our website to monitor your order’s status.