In your Order History, select the order and click Change Request. You can choose:
• Fitting Problem (shoe too narrow/wide in specific areas)
• Quality Problem (defect noticed on delivery)
• Other Issue (any additional concerns).

A quality problem refers to an issue present at delivery—for example, stitching errors, sole defects, or finishing inconsistencies. In such cases, we will review and resolve the matter promptly.

Wear and tear, water damage, or misuse are not covered. For such cases, we recommend consulting a trusted cobbler.

Not yet, though we are working with partners to provide this service. In the meantime, our shoes are constructed to be serviceable by local cobblers, ensuring long life with proper care.

We recommend brushing regularly with a soft brush, conditioning the leather periodically, and storing them with the included shoe trees. Avoid direct heat and moisture to preserve the leather's natural qualities.

You can reach us anytime via our contact form on the website or by emailing info@formaprior.com. We aim to respond promptly within business days.