Return steps

What happens next?

Once you've completed all the steps to initiate your return, here’s what will happen:

  • 1. Return Confirmation

    After submitting your return request, we’ll review the details and confirm your eligibility for the adjustment. You’ll receive an email with instructions on how to send the shoes back to us.

  • 2. Shoemaker Adjustment

    Upon receiving your returned shoes, our expert shoemakers will carefully evaluate the fit and make the necessary adjustments. This could include widening the shoe or providing an additional inlay sole for enhanced comfort and fit.

  • 3. Update on Progress

    We’ll keep you updated via email at each step of the process, so you know exactly when your adjusted shoes are ready to be sent back to you.

  • 4. Shipping Back to You

    Once the adjustments are complete, we’ll ship the shoes back to your address, ensuring they meet your expectations.